Terms & Conditions

All ticket sales are final; there are no refunds or exchanges.

All prices are in Canadian funds. Full payment is required at time of booking. Tickets will only be released to the purchaser once the ticket order is paid in full.

Northumberland Players accepts the following payment options: Mastercard, Visa or e-transfer. Cash and Cheques will not be accepted at this time.

Northumberland Players Board of Directors reserve the right to change prices without prior notice and are entitled to implement ticket purchase.

Any person attending the performance, regardless of age, must hold a valid ticket and have an assigned seat. Young children may be seated in a parent’s, guardian’s or caregiver’s lap only if they have a ticket and an assigned seat beside that occupied by the parent. Children aged 15 or under will not be allowed entry to an event unless they are supervised, for the duration of the event, by a parent or carer. Infants 2 years of age and under will not be admitted to the performance.

A ticket-holder must ensure that the holder and any minors or others for whom the holder is responsible conduct themselves appropriately and in a manner which is not determined by Northumberland Players to be objectionable or disturbing to other patrons.

It is the responsibility of the ticket-holder to check their ticket for the correct performance, day of the week and curtain time. A missed performance will not be refunded. Latecomers and any persons leaving the auditorium will not be admitted until a suitable break in the performance and may be asked to sit in alternative seats. All performances begin promptly as scheduled, and there are no refunds for latecomers. For certain events, it may not be possible to seat latecomers until the intermission. If the production has no intermission, latecomers may not be admitted at all.

In the event a production or performance(s) is cancelled, postponed, rescheduled, or moved, Northumberland Players or the performance venue will attempt to contact the purchaser to inform them of the status of the performance(s) purchased, and to inform them of any refund, credit, or exchange procedures.

Northumberland Players and its performance venues are committed to honouring their performance schedule. All performances proceed as scheduled despite weather conditions and traffic delays. If travelling to the theatre in inclement weather, please allow plenty of extra time. Make sure to check current road conditions. We regret that tickets not used due to inclement weather, cannot be refunded. If a performance is cancelled for any reason, Northumberland players or the performance venue will post a notice on its website, www.northumberlandplayers.com, and will attempt to notify ticket holders, but assumes no liability in the event it fails or is unable to do so.

Prohibited Items

The following items are restricted, may not be brought into the theatre and may be confiscated by theatre staff:

  1. Any type of food or beverages purchased outside the theatre regardless of their packaging or size.
  2. Illegal drugs and weapons of any kind.
  3. All forms of audio/video/image recording or transmitting devices. The ticket-holder is prohibited from recording, transmitting or aiding in transmitting any picture, video, audio or reproduction of the performance or any part of a performance.

    Please refrain from wearing strong perfumes and body scents that may disturb or cause allergic reactions of other patrons.

    Show Content and Language

    Some shows may contain: themes, nudity, language, explicit content, profanity and/or explicit content intended for mature audiences. While Northumberland Players will take reasonable efforts to provide audience warnings and disclaimers, ticket-holders and their guests, are responsible for determining whether show content is appropriate for them and their guests (show description and disclaimer will be on website.) No refunds will be granted due to content audiences may find objectionable or disturbing. 

    For guests with restricted mobility

    Northumberland Players offer accessible and mobility seating in the outdoor venues located at the Victoria Park Pavilion and Cobourg Yacht Club. Accessible seats are reserved for those using wheelchairs or walkers, please inform the Northumberland Players of this when booking your ticket.  Special-access washrooms, are available at both outside venues (but are a distance away.)  Patrons are welcome to bring their own assistive devices; however large devices such as walkers must be stored away from the seating area during performances.